Terms of Service

By using our website or purchasing from us, you agree to these Terms of Service, together with any other policies referenced on our website, including our Returns, Refunds & Warranty Policy, Shipping Policy, and Privacy Policy.

Please read these Terms carefully before making a purchase. If you have any questions, please contact us before proceeding.

1. About Tell the Time Co.

Tell the Time Co. is a registered Australian business operating as a luxury timepiece dealer.

We buy, sell, trade, consign, source, service, and assist with repairs for luxury watches.

We operate from Sydney, New South Wales, Australia, and offer appointment-based services, online enquiries, and Australia-wide shipping where available.

Secondhand Dealer Licence No: 2PS28715

All prices listed on our website are in Australian Dollars (AUD) unless otherwise stated.

2. Product Information, Condition & Authenticity

We take care to ensure that every watch listed on our website is described and photographed as accurately as possible.

Each listing may include details such as brand, model, reference number, year, condition, included accessories, box and papers status, service history, warranty status, and any notable wear or condition notes where applicable.

As many of our watches are pre-owned, signs of wear consistent with age and use may be present unless the watch is expressly described as brand new or unworn.

Pre-owned watches may include minor marks, scratches, bracelet stretch, polishing, replacement parts, service parts, or age-related characteristics. We aim to disclose material information where reasonably known to us.

All product images are intended to represent the actual watch as accurately as possible. However, colour, lighting, reflections, and screen settings may affect how the watch appears online.

If you require additional photos, videos, measurements, timing information, condition details, or clarification before purchasing, please contact us at admin@tellthetimeco.com.

Tell the Time Co. stands behind the authenticity of every watch we sell.

3. Pricing, GST & Payment

All prices are displayed in AUD unless otherwise stated.

Prices may include GST where applicable. A receipt or tax invoice will be provided for completed purchases where required.

Full payment must be received and cleared before any watch is released, shipped, collected, or transferred to the buyer.

We accept payment methods as displayed or agreed at the time of purchase. Payment methods may vary depending on the item, transaction value, location, or fraud-risk assessment.

Tell the Time Co. reserves the right to:

• Correct genuine pricing or listing errors
• Withdraw listings from sale
• Request additional payment verification
• Decline or cancel an order where fraud risk, payment irregularity, stock error, or listing error is identified

If an order is cancelled after payment has been received, and the item has not been released or shipped, the amount paid will be refunded to the original payment method unless otherwise agreed in writing.

Ownership of a watch transfers only once full cleared payment has been received and the watch has been released to the buyer, collected by the buyer, or dispatched in accordance with the agreed delivery method.

4. Orders, Reservations & Acceptance

Submitting an enquiry, placing an order, or making a payment does not automatically guarantee acceptance of the transaction.

An order is accepted only once Tell the Time Co. confirms the order and full cleared payment has been received.

Watches are subject to availability and may be withdrawn from sale at any time prior to order acceptance.

Where a watch is reserved, held, or sourced specifically for a customer, any deposit, reservation payment, sourcing fee, or cancellation term will be agreed separately in writing.

Deposits and reservation payments may be non-refundable where stated at the time of payment, except where required under Australian Consumer Law.

5. Shipping, Delivery & Collection

Shipping is subject to our Shipping Policy and any delivery terms agreed in writing at the time of purchase.

All watches are shipped only after full payment has been received and cleared.

We may offer insured shipping options depending on the value of the item, destination, and courier availability.

Customers are responsible for ensuring that the delivery address provided is accurate, complete, secure, and accessible.

Where Tell the Time Co. arranges shipping, we will take reasonable care to package the watch securely and dispatch it using a suitable courier or shipping provider.

Where the customer arranges their own courier, freight provider, or third-party collection, the customer is responsible for that arrangement unless otherwise agreed in writing.

Risk in the watch generally passes to the buyer upon delivery, collection, or handover to the customer's nominated courier or authorised representative, subject to any rights the buyer may have under Australian Consumer Law.

Tell the Time Co. is not responsible for delays caused by couriers, customs, incorrect delivery details, missed deliveries, or events outside our reasonable control. However, we will assist where reasonably possible with delivery enquiries.

6. Returns, Refunds & Warranty

Returns, refunds, exchanges, damaged-item claims, and warranty claims are governed by our Returns, Refunds & Warranty Policy.

Due to the nature of luxury timepieces, pre-owned goods, and market volatility, we do not accept returns for change of mind, buyer's remorse, incorrect sizing after purchase, or market price fluctuations.

Unless otherwise stated in writing, eligible watches purchased from Tell the Time Co. include a 6-month limited movement warranty from the date of invoice.

This warranty covers unforeseen issues affecting the internal movement of the watch that were not identified or disclosed at the time of purchase, subject to the terms, exclusions, and claim process set out in our Returns, Refunds & Warranty Policy.

This warranty does not cover cosmetic wear, accidental damage, misuse, water damage unless expressly guaranteed in writing, third-party servicing, third-party repairs, tampering, polishing, modification, normal maintenance, normal servicing, or issues disclosed before purchase.

Nothing in these Terms of Service or our Returns, Refunds & Warranty Policy limits or excludes any rights a customer may have under Australian Consumer Law.

7. Servicing & Repairs

Tell the Time Co. may assist with servicing, repairs, diagnostics, maintenance, pressure testing, polishing, or other watch-related services.

Service and repair work may be performed by Tell the Time Co., an external watchmaker, brand service centre, or approved third-party specialist.

Any service or repair quote provided is an estimate unless confirmed in writing. Final costs may vary if further issues are identified during assessment.

Customers will be contacted for approval before paid repair work is carried out, unless otherwise agreed.

Tell the Time Co. is not responsible for pre-existing issues, hidden internal faults, previous poor workmanship, aftermarket parts, moisture damage, or damage caused by third-party intervention prior to the watch being received by us.

Service and repair timeframes are estimates only and may vary depending on parts availability, watchmaker workload, brand service centre processing times, courier delays, or the complexity of the work required.

8. Consignment Services

Where Tell the Time Co. sells or assists in selling a watch on behalf of a consignor, the consignment terms will be agreed separately in writing.

Consignment arrangements may include commission rates, minimum sale prices, payout timing, marketing approach, insurance terms, withdrawal terms, and responsibilities of each party.

Tell the Time Co. may provide market guidance, but does not guarantee a final sale price, sale timeframe, or buyer availability.

Final sale prices may vary depending on market demand, condition, accessories, service history, buyer negotiation, and broader luxury watch market conditions.

Our full Consignment Terms are published on our website and set out our assessment, fee, custody, approval, and payment process in detail.

9. Trade & Sourcing Services

Tell the Time Co. may offer trade valuations, sourcing services, or purchase offers.

Any trade valuation, buy price, or sourcing estimate provided before physical inspection is indicative only.

Final valuations may change after inspection based on condition, authenticity, service history, included accessories, market demand, or any information not previously disclosed.

For sourced watches, availability, price, delivery timeframe, and condition are subject to confirmation before the transaction is finalised.

10. Customer Responsibilities

By purchasing from or engaging with Tell the Time Co., you agree to:

• Provide accurate contact, billing, and delivery information
• Ask any questions before purchasing if you require clarification
• Review all product details, photos, condition notes, and included accessories before committing to purchase
• Use the watch in a reasonable and appropriate manner
• Notify us promptly if an issue arises after purchase
• Avoid opening, repairing, servicing, polishing, modifying, or tampering with the watch through a third party where you intend to make a warranty claim

Tell the Time Co. may request identification, payment verification, proof of address, or other information where reasonably required for fraud prevention, anti-money laundering, security, or transaction verification purposes.

11. Market Volatility Disclaimer

Luxury watch prices may fluctuate due to supply, demand, brand availability, currency movements, global market conditions, and broader economic factors.

Tell the Time Co. does not guarantee future value, resale value, appreciation, investment performance, or liquidity of any watch sold.

Any market commentary, pricing guidance, or opinion provided by Tell the Time Co. is general in nature and should not be treated as financial or investment advice.

Customers should purchase watches because they are comfortable with the watch, price, condition, and transaction at the time of purchase.

12. Limitation of Liability

To the maximum extent permitted by law, Tell the Time Co. is not liable for:

• Indirect, incidental, or consequential losses
• Market depreciation or changes in resale value
• Loss of opportunity, profit, or investment return
• Courier delays outside our reasonable control
• Loss or damage caused by a customer's nominated courier or third-party representative
• Damage caused by misuse, negligence, impact, improper handling, or third-party servicing after delivery or collection

Any liability that cannot be excluded under Australian Consumer Law is not excluded by these Terms.

Where permitted by law, our liability may be limited to the repair, replacement, resupply, or refund of the relevant goods or services.

13. Website Content & Availability

We aim to keep our website accurate and available, but we do not guarantee that all content will always be complete, current, error-free, or uninterrupted.

Tell the Time Co. may update, remove, correct, or change website content, product listings, prices, availability, descriptions, images, or policies at any time.

We are not responsible for temporary website outages, technical issues, typographical errors, or third-party platform issues outside our reasonable control.

14. Intellectual Property

All content on this website, including logos, images, product descriptions, text, layout, graphics, branding, videos, and other materials, is owned by or licensed to Tell the Time Co. unless otherwise stated.

You must not copy, reproduce, modify, distribute, publish, use, or exploit any website content without our prior written permission.

Unauthorised use of our content, branding, product photography, or descriptions may result in legal action.

15. Third-Party Links & Services

Our website may include links to third-party websites, platforms, payment providers, couriers, finance providers, social media pages, or other external services.

Tell the Time Co. is not responsible for the content, security, availability, practices, or policies of third-party websites or services.

Use of third-party services may be subject to their own terms and conditions.

16. Privacy

We respect your privacy and handle personal information in accordance with our Privacy Policy.

We do not sell your personal information.

We may collect and use personal information for purposes including order processing, customer service, payment verification, fraud prevention, shipping, warranty claims, servicing enquiries, marketing where permitted, and legal compliance.

Please refer to our Privacy Policy for further information.

17. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms of Service limits, excludes, or modifies any rights or remedies you may have under Australian Consumer Law or other applicable laws.

If there is any inconsistency between these Terms and your rights under Australian Consumer Law, your Australian Consumer Law rights will prevail.

18. Changes to These Terms

Tell the Time Co. may update these Terms of Service from time to time.

The version published on our website at the time of your transaction will generally apply to that transaction, unless a change is required by law or agreed in writing.

We encourage customers to review these Terms before making a purchase.

19. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes arising from the use of this website, our services, or transactions with Tell the Time Co. will be subject to the courts and tribunals of New South Wales, Australia, subject to any applicable rights under Australian Consumer Law.

20. Contact Us

If you have any questions about these Terms of Service, a product listing, warranty coverage, returns, servicing, or any other matter, please contact us before purchasing.

Tell the Time Co. — Email: admin@tellthetimeco.com, Phone: 0478 239 999, Address: Suite 10.14/185 Elizabeth Street, Sydney NSW 2000.

We are always happy to clarify anything before you purchase.